Privacy Policy
This privacy policy applies between you, the User of this Website and Peter Graham, the owner and provider of this Website. Peter Graham takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.pokegradeuk.co.uk/terms.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to Peter Graham via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
the UK General Data Protection Regulation;
Peter Graham,
we or us
Peter Graham, a company incorporated in England and Wales with registered number 13033856 whose registered office is at 185 Bournemouth Road, Dorset, BH14 9HU;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you
any third party that accesses the Website and is not either (i) employed by Peter Graham and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Peter Graham and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.pokegradeuk.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Peter Graham and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Peter Graham is the “data controller”. This means that Peter Graham determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. demographic information such as postcode, preferences and interests;
d. financial information such as credit / debit card numbers;
e. IP address (automatically collected);
f. web browser type and version (automatically collected);
g. operating system (automatically collected);
h. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
i. Geographic Location;
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ; and
b. data is collected automatically.
Data that is given to us by you
7. Peter Graham will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you make payments to us, through this Website or otherwise;
e. when you elect to receive marketing communications from us;
f. when you use our services;
in each case, in accordance with this privacy policy.
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
13. We may share your Data with the following groups of people for the following reasons:
a. relevant authorities – Delegated Information Handler;
in each case, in accordance with this privacy policy.
b. We may share data with 3rd party companies for marketing purposes related to relevant services or products within the trading card sector. This includes but is not limited to: Insurance companies, protective equipment companies and trading card shows.
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: pokegradeuk@gmail.com.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: pokegradeuk@gmail.com.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
27. This Website may place and access certain Cookies on your computer. Peter Graham uses Cookies to improve your experience of using the Website and to improve our range of products and services. Peter Graham has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Peter Graham to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
Type of Cookie
Purpose
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
31. You can find a list of Cookies that we use in the Cookies Schedule.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
40. Peter Graham reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Peter Graham by email at pokegradeuk@gmail.com.
41. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
07 April 2021
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know
Analytical/performance
We use the following analytical/performance cookies:
Description of Cookie
Purpose
google analytics
remarketing
This privacy policy applies between you, the User of this Website and Peter Graham, the owner and provider of this Website. Peter Graham takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.pokegradeuk.co.uk/terms.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to Peter Graham via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
the UK General Data Protection Regulation;
Peter Graham,
we or us
Peter Graham, a company incorporated in England and Wales with registered number 13033856 whose registered office is at 185 Bournemouth Road, Dorset, BH14 9HU;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you
any third party that accesses the Website and is not either (i) employed by Peter Graham and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Peter Graham and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.pokegradeuk.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Peter Graham and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Peter Graham is the “data controller”. This means that Peter Graham determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. demographic information such as postcode, preferences and interests;
d. financial information such as credit / debit card numbers;
e. IP address (automatically collected);
f. web browser type and version (automatically collected);
g. operating system (automatically collected);
h. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
i. Geographic Location;
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ; and
b. data is collected automatically.
Data that is given to us by you
7. Peter Graham will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you make payments to us, through this Website or otherwise;
e. when you elect to receive marketing communications from us;
f. when you use our services;
in each case, in accordance with this privacy policy.
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
13. We may share your Data with the following groups of people for the following reasons:
a. relevant authorities – Delegated Information Handler;
in each case, in accordance with this privacy policy.
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: pokegradeuk@gmail.com.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: pokegradeuk@gmail.com.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
27. This Website may place and access certain Cookies on your computer. Peter Graham uses Cookies to improve your experience of using the Website and to improve our range of products and services. Peter Graham has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Peter Graham to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
Type of Cookie
Purpose
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
31. You can find a list of Cookies that we use in the Cookies Schedule.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
40. Peter Graham reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Peter Graham by email at pokegradeuk@gmail.com.
41. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
07 April 2021
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know
Analytical/performance
We use the following analytical/performance cookies:
Description of Cookie
Purpose
google analytics
remarketing
This privacy policy applies between you, the User of this Website and Peter Graham, the owner and provider of this Website. Peter Graham takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.pokegradeuk.co.uk/terms.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to Peter Graham via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
the UK General Data Protection Regulation;
Peter Graham,
we or us
Peter Graham, a company incorporated in England and Wales with registered number 13033856 whose registered office is at 185 Bournemouth Road, Dorset, BH14 9HU;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you
any third party that accesses the Website and is not either (i) employed by Peter Graham and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Peter Graham and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.pokegradeuk.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Peter Graham and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Peter Graham is the “data controller”. This means that Peter Graham determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. demographic information such as postcode, preferences and interests;
d. financial information such as credit / debit card numbers;
e. IP address (automatically collected);
f. web browser type and version (automatically collected);
g. operating system (automatically collected);
h. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
i. Geographic Location;
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ; and
b. data is collected automatically.
Data that is given to us by you
7. Peter Graham will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you make payments to us, through this Website or otherwise;
e. when you elect to receive marketing communications from us;
f. when you use our services;
in each case, in accordance with this privacy policy.
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
13. We may share your Data with the following groups of people for the following reasons:
a. relevant authorities – Delegated Information Handler;
in each case, in accordance with this privacy policy.
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: pokegradeuk@gmail.com.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: pokegradeuk@gmail.com.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
27. This Website may place and access certain Cookies on your computer. Peter Graham uses Cookies to improve your experience of using the Website and to improve our range of products and services. Peter Graham has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Peter Graham to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
Type of Cookie
Purpose
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
31. You can find a list of Cookies that we use in the Cookies Schedule.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
40. Peter Graham reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Peter Graham by email at pokegradeuk@gmail.com.
41. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
07 April 2021
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know
Analytical/performance
We use the following analytical/performance cookies:
Description of Cookie
Purpose
google analytics
remarketing
Terms Of Service
Our company house information can be found here.
Our VAT number is (396303873)
Customers must include their order number with their submissions on the outside of their package. Failure to do so will result in a £25 admin fee being charged if the user wishes to have the order confirmed as received manually. We do not open packages until it is time to grade. Placing your order number allows us to mark your order as received on the orders received page.
Customers must pay the correct postage when sending us their cards. Any submissions received with unpaid postage will be charged £25 for us having to collect your parcel or £15 if they failed to add returns postage to their order.
We accept submissions from all over the world. We advise you to send your package to us as a gift / personal item with a low value to avoid customs fees. We will not be held liable for any customs taxes when either receiving or returning goods to your country whilst we’re still applying for temporary tax relief from our own customs department. You must select to pay taxes yourself and not the cosigner. Customs fees are charged depending on the value of your parcel at around 20%. If you declare the parcel at £1000 you will be billed £200 approx by UK customs. Please take this into consideration before submitting from outside of the UK.
Cards are graded by certified Pokegrade employees who have undertaken rigorous training methods.
Yes. You can purchase your grading reports here which include sub-grades and comments on any points of interest.
Please note that reports are only available for cards serial numbered after #23050.
You have the right to cancel your order providing we have not received your cards and the date of the request was made within 7 working days of the order being placed. We reserve the right to charge a £25 administration fee.
We use Royal mail to send all of our packages within the UK. As a result of this, the maximum amount of insurance that can be provided by RM is £2500 per package. You must declare the raw value of your cards to us when submitting and select the appropriate returns option to cover this. We will not be held liable for incorrectly selected postal returns options if you under insure your goods. Once goods have left our office and we have provided a reference number, any lost goods claims must be made directly with RM using this link. If you require more insurance, we recommend contacting us directly where we will recommend using a private courier.
In the unlikely event of having to make a claim due to being subject of a major peril or accidental damage, our insurers will replace the cards average raw value based on photos of the condition of the card provided by you the customer to us after placing your order.
To ensure maximum compensation is provided during this unlikely event, all submitters must send photos of the conditions of their cards to pokegradeuk@gmail.com along with their order number and a date & time stamp.
We will only know the true condition of your card in comparison to your photos once your package is opened. Any submitter that abuses this condition will be banned from using our service. We will also accept no liability of damage for metal cards.
We reserve the right to decline and refuse any claim to be made on or as part of a claim to our insurers if we feel a submitter is abusing this process by providing false images or if we find that the individual has committed insurance fraud or is a proven scammer within the Pokemon community.
Claims for damage to stock will be settled by the insurer (on the basis of its value at the time of loss or destruction with an adjustment for wear and tear.
Our policy documents can be provided if requested.
When grading signed cards, a paperwork trail must be provided showing communication and direct purchase from the artist or voice actor. All information must be provided on the onus of good faith and any documents provided found out to be fake or manipulated will result in a ban from using our service. Genuine is only provided if suitable documentation and proof is provided along with inspection of the signature which includes signature comparison and ink analysis. Please note that any signature given genuine is only as good as the interpretation of the documents supplied along with the analysis of the signature by the authenticator.
All supporting evidence must be emailed to pokegradeuk@gmail.com with your order number. Any signed cards submitted without a trail will only ever possibly achieve a LG for likely genuine.
whilst we offer a no quibble refund policy, this is not to be abused. We kindly ask you firstly allow us a chance to rapidly rectify any issue you might have. If not, that you send your order back so we can determine how much of a refund that should be issued. If you decide to send the order back and don’t want us to rectify, we will cover postage both ways and only refund for the slabs part of the order that we feel have been processed incorrectly without a quibble. This includes – spelling mistakes, too much whiteing on weld of case, specs whithin inside case (within reason). Any individual seen to be abusing this policy will be banned from using our service in the future and result in no full or part refund. We expect all customers to use our services and treat us fairly just as we do for you.
We work hard to ensure our social community is a place of respectful conduct. We have the right and will block any users that we deem to prove antagonising. Blocked accounts are final and will not be revoked. Any user that feels the need to provide feedback or wishes to express themselves publicly regarding our brand or an employee must do this respectfully. Harrasment, depending on the severity may result in being passed onto the authorities.
It is the customers responsibility to ensure that all shipping details are correct. In most cases, the package will be sent back to us if no house number was put on the shipping address. We will not be held liable for sending a package to the address given by the customer if that address turns out to be wrong. We will help investigate as much as we can but in this circumstance it is up to the customer to contact Royal mail.
We recommend that any person under the age of 16 submits their cards with the help of an adult. Any additional work caused to our team from minors submitting without using the FAQ’s and videos available will result in an additional £25 being charged if we have to explain the process verbally. All of the information required to submit has been clearly made available on this website.
If in the unfortunate event a card is damaged, a simple claims process is applicable to all orders including partners. Firstly, a claim must be made for damage within 30 days of receiving your card back. Secondly, proof of your cards condition prior to grading must have been sent to orders@pokegradeuk.com. We will not compensate customers based on third party graded potential prices. Compensation will be based on the average value of the cards raw condition that best matches your cards condition when submitted. You must also allow us time to seek an alternative card that matches your cards condition should we wish to choose this option.
Grading Scale
This card has been confirmed to be real. It may be missing small pieces but the for the majority is 90% intact
These cards may have an unlimited combination of minor & major flaws providing the card is still completely intact.
These graded cards may exhibit multiple major flaws such as major scratches and small creases; plus substantial whitening on up to 4 edges (sides) and corners. Major surface wear is accepted. Centering must not exceed 90/10 on both the front and the reverse.
These graded cards may exhibit two major flaws such as 2 major scratches or 2 small creases or 2 printing lines or Major edge or corner wear a combination of one of each. Slight surface wear is accepted and whitening up to 4 edges / sides. Centering must not approximately exceed 85/15 on the front and 90/10 on the reverse. The shape of all four corners may be affected.
These graded cards may exhibit a major flaw such as a major scratch or a small crease or singular / multiple printing lines. Major damage to a corner or edge. Whitening is acceptable to the reverse as well as minor printing specs on the front and a small amount of surface wear. Centering must not approximately exceed 85/15 on the front and 90/10 on the reverse. Three corners may have slight wear affecting the shape of its curve.
May exhibit a fair bit of surface wear on both sides / minor edge wear on two sides. Minor whitening on all 4 edges and corners is acceptable. Centering must not approximately exceed 80/20 on the front and and 90/10 on the reverse. A few micro specs are acceptable. Two corners may have slight wear affecting the shape of its curve.
These cards may exhibit slight surface / minor edge wear on one side . Minor whitening on up to 4 edges (sides) or corners or micro spec printing imperfections is acceptable. Centering may not approximately exceed 75/25 on the front and 90/10 on the reverse. If the card has none of the above issues a small scratch or print line / imperfection is acceptable. One corner may have slight wear affecting the shape of its curve.
At a quick glance, these cards appear to be in great condition. Upon inspection, a Pokégrade 8 may exhibit the following; Minimal whitening to more than one edge (side) or corner or/and a micro spec printing imperfection. If the card only has neither one printing imperfection or whitening marks, a minor scratch or print line is allowed. Artwork centering must not approximately exceed 65/35 on the front and 90/10 on the reverse. All corners must be consistently rounded.
At a quick glance, these cards appear to be without defect. Upon inspection, a Pokégrade 9 may exhibit one minor flaw such as whitening to an edge or corner or micro spec printing imperfections. Artwork positioning must also not approximately exceed 65/35 on the front and 90/10 on the reverse. All corners must be consistently rounded.
A perfect card to the eye with no defects upon magnification. Artwork positioning on both the front and reverse of the Pokemon/Sports card must not exceed 60/40. Alternate cards such as LOTR, CBK, DC, MARVEL etc providing all other areas meet a GM-MT standard, may still be awarded a 10 if front or back centering exceeds this.
If you need to contact us but can’t speak just now, send us a message with your question or ask for a callback.
Call Us Now!
We always aim to answer our FREEPHONE number within three rings. Call us now and put us to the test.
Phone Number
0800 233 558
OR
+31627345345
Email Address
pokegradeuk@gmail.com
Email Address
pokegradeuk@gmail.com
UK Address:
Head Office 57b Poole Road Bournemouth Westbourne BH4 9BA
EU Address:
Elite Game Store – Wagenmakerij 13 4762AV ZEVENBERGEN
PG Grading AKA Pokegrade was the first English & UK card grading company
to register with Companies House in November 2020. We’re
a team of dedicated experts that strive to achieve and
improve on product and service perfection.
Registered Address:
PG HQ – Offices 18/19 – First Floor, Hinton Chambers, Hinton Road, Bournemouth, BH1 2EN.
Companies House: 13033856.
VAT Number: 396303873.
PG Grading Copyright 2024
